Last Updated: January 6, 2026.
1. Agreement to Terms
By accessing and using sarasimmonds.com ("Website"), subscribing to our newsletter, booking consultations, or purchasing our programs and services, you agree to be bound by these Terms and Conditions ("Terms").If you do not agree to these Terms, please do not use our Website or services.
These Terms apply to:
Sara Simmonds / Impact Innovator OS
All programs, masterclasses, coaching services, and digital content offered
All website visitors and clients
2. Definitions
"We", "us", "our" refers to Sara Simmonds and Impact Innovator OS
"You", "your" refers to the user, visitor, or client
"Services" includes all coaching programs, masterclasses, consulting, and digital content
"Client" refers to anyone who has purchased our services or programs
3. Use of Website
Acceptable Use
You agree to use our Website only for lawful purposes and in accordance with these Terms. You agree not to:
Violate any applicable laws or regulations
Infringe on our intellectual property rights or those of others
Transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our systems
Use automated systems (bots, scrapers) without permission
Impersonate us or misrepresent your affiliation with us
Harass, abuse, or harm others through our platform
Account Security
If you create an account or access gated content, you are responsible for:
Maintaining the confidentiality of your login credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access
4. Intellectual Property Rights
Our Content
All content on this Website is owned by Sara Simmonds / Impact Innovator OS and is protected by copyright, trademark, and other intellectual property laws.
This includes:
Written content (blog posts, articles, frameworks, methodologies)
Videos, audio, and visual materials
The "Impact Innovator OS" brand and "Category-of-One" methodology
Trademarks, logos, and brand elements
Course materials, worksheets, and program content
Website design and structure
Your License
We grant you a limited, non-exclusive, non-transferable license to:
Access and view Website content for personal, non-commercial use
Use client materials provided as part of purchased programs for your own business
Restrictions
You may NOT:
Copy, reproduce, or republish our content without written permission
Create derivative works based on our methodologies
Use our content for commercial purposes (training, consulting, resale)
Remove copyright or proprietary notices
Share program materials with non-clients
Exception: You may share individual blog posts or newsletter content via social media with proper attribution.
5. Services and Programs
Service Description
We offer business coaching and growth programs for purpose-driven entrepreneurs, including:
The Impact Innovator Program (12-month mentorship)
Masterclasses and workshops
One-on-one consulting and strategy sessions
Digital resources and frameworks
Not Professional Advice
Our services provide business coaching, strategy, and education. We are NOT:
Legal advisors
Financial advisors
Accounting or tax professionals
Guarantors of specific business results
You are responsible for seeking appropriate professional advice for legal, financial, and accounting matters.
Your Commitment
When you engage our services, you agree to:
Provide accurate information about your business
Participate actively and complete assigned work
Attend scheduled sessions or provide 24-hours notice for cancellations
Respect our time and expertise
Take responsibility for implementing strategies in your business
Session Attendance and Homework
You are responsible for attending your sessions and completing assigned work. If you miss a session, fail to schedule a session, or do not attend the maximum number of sessions you're entitled to during your program period, you will not be entitled to extra sessions after the expiry of your program period. Missed sessions are forfeited and non-refundable.
Session Recording
All sessions (both one-on-one and group sessions) are recorded for quality assurance and program optimization purposes. By participating in our programs, you expressly consent to these recordings. Session recordings will not be shared with third parties under any circumstances and are used solely for internal program improvement.
5A. Free Masterclasses and Events
Masterclass Registrations
We offer free masterclasses, workshops, and training events ("Masterclasses") as educational content and lead generation for our paid programs. By registering for any Masterclass, you agree to these Terms and Conditions.
Recording and Public Sharing
All Masterclasses are recorded. By registering and attending, you expressly consent to:
Being recorded during the live Masterclass session
The recording being shared publicly on our website, social media, YouTube, or other platforms
The recording being used for marketing, promotional, and educational purposes
Receiving a link to access the recording via email
Use of Participation Data
By registering for a Masterclass, you consent to us using:
Your attendance in aggregate statistics (e.g., "Join 500+ founders who attended...")
Your name and company name in marketing materials (unless you opt out by contacting us)
Screenshots or recordings of your chat messages, questions, or participation
Any testimonials or feedback you provide about the Masterclass
Questions and Participation
If you ask questions during the Masterclass (via chat, audio, or video), you consent to:
Your question and our response being included in the public recording
Your name and company being mentioned in the recording (if you provide them)
The content being edited for clarity or length
If you prefer to remain anonymous, please submit questions without identifying information or contact us to request anonymity.
No Refunds or Guarantees
Masterclasses are provided free of charge "as is" without any warranties or guarantees. We do not guarantee:
Specific business results from applying Masterclass content
Technical perfection (audio/video quality, platform availability)
That recordings will be available indefinitely
Email Communications
By registering for a Masterclass, you consent to receiving:
Masterclass confirmation and reminder emails
Access link to the recording
Follow-up emails about our paid programs and services
Addition to our weekly newsletter (you can unsubscribe anytime)
Intellectual Property
All Masterclass content, including slides, frameworks, templates, and recordings, remain our intellectual property. You may:
Watch the recording for your personal education
Implement the strategies in your own business
You may NOT:
Download, copy, or redistribute the recording
Use our frameworks or materials to train or coach others
Claim our methodologies as your own
Share the recording link publicly or with non-attendees
Community Guidelines
As part of our services, you may share information about your business experiences with other program participants to discuss and share ideas, materials, progress, and questions. You acknowledge and agree that:
The community platform is shared and not continuously supervised or screened by us
You are responsible for your own conduct and participate at your own risk
You must at all times be respectful of others
You must not share any homophobic, racist, or otherwise offensive or derogatory material
All information shared by other participants in sessions is confidential and must not be shared with third parties under any circumstances
We reserve the right, in our sole discretion, to terminate your program access if you violate these community guidelines
Our Commitment
We commit to:
Deliver services with professionalism and expertise
Provide the program structure and support as described
Maintain confidentiality of your business information
Bring our best insights and strategic guidance
6. Payment Terms
Pricing
All prices are listed in USD (United States Dollars) unless otherwise stated. Prices are subject to change, but changes will not affect existing client agreements.
Payment Methods
We accept payment via:
Credit/debit cards
Bank transfer
Payment plans (where offered)
Payment Schedule
Full payment programs: Due before service delivery begins
Payment plans: As outlined in your specific agreement
Deposits: Non-refundable and due at time of booking
Late Payments
Late payments may result in:
Suspension of services until payment is received
Late fees of 5% per month on outstanding balances
Cancellation of access to program materials
Failed Payments
If a payment fails (expired card, insufficient funds), you will be notified and given 7 days to update payment information. After 7 days, access to services may be suspended.
Payment Method Changes
Any requests to change payment methods must be made in writing specifying whether this replaces or supplements existing payments. No refunds will be provided for duplicate or erroneous payments made due to unclear instructions.
Organizational Continuity
Payment obligations are organizational commitments that continue regardless of changes in personnel, including death, illness, departure, or incapacity of individuals. Personal circumstances affecting individuals do not modify your business obligations under these Terms.
7. Refund and Cancellation Policy
No Refunds - Business-to-Business Contract
This is a business-to-business contract between sophisticated commercial parties. There is no cooling-off period or right of cancellation once payment is made and you begin accessing services. All payments made are non-refundable and full fees remain payable whether or not the services are completed.
Services commence immediately upon payment. Payment plans represent a financing convenience and do not create staged service delivery - full program value is delivered from commencement regardless of payment schedule.
Acknowledgment of Program Value
By accessing any digital materials, frameworks, or attending any sessions, you acknowledge receipt of substantial program value. We do not offer refunds once:
You have attended your first coaching session
You have accessed program materials, frameworks, or resources
You have joined community sessions or platforms
48 hours have passed since purchase
UK/EU Consumer Rights
If you are in the UK or EU, you would ordinarily have a 14-day cooling-off period under consumer protection laws. However, by accessing program materials or attending sessions, you expressly agree that services have begun and you waive this statutory right to cancel.
Cancellation by You
If you need to cancel your participation:
Payment plan obligations remain in effect
Access to program materials will be revoked
No refund will be provided
Cancellation by Us
We reserve the right to cancel services and provide a pro-rata refund if:
You violate these Terms
You behave inappropriately toward our team
We are unable to deliver services due to unforeseen circumstances
8. Confidentiality
Your Business Information
We will keep confidential any sensitive business information you share during coaching sessions or as part of our work together, except where:
You give permission to share (e.g., as a case study)
Required by law
Information is already publicly available
Program Materials
You agree to keep our proprietary methodologies, frameworks, and program materials confidential and not share them with non-clients.
9. Testimonials and Case Studies
Permission to Use
By participating in our programs, you may be invited to provide testimonials or participate in case studies.
You retain the right to:
Decline participation
Review and approve any content before publication
Request removal of testimonials at any time
What We May Share
With your permission, we may share:
Your name, business name, and role
Results achieved (revenue growth, outcomes)
Your testimonial or feedback
Before/after business scenarios (anonymized if preferred)
10. Email Communications
By subscribing to our newsletter or becoming a client, you agree to receive:
Weekly newsletter emails
Program updates and educational content
Service announcements
Marketing communications about relevant programs
You can unsubscribe from marketing emails at any time. Service-related emails (payment confirmations, program logistics) will continue as necessary.
11. Posted Materials and User Content
What Are Posted Materials
As part of using our services, you may upload images, content, information, and materials that you share with us or in our community platforms, including by participating in group sessions, sharing content on social media with our hashtags, or when you contact us ("Posted Materials").
Your Representations
By providing any Posted Materials, you represent and warrant that:
You are authorized to provide the Posted Materials
The Posted Materials are free from any harmful, discriminatory, defamatory, or maliciously false implications
The Posted Materials do not contain any offensive or explicit material
The Posted Materials do not infringe any intellectual property rights, including those of third parties
The Posted Materials are accurate and true at the time provided
Any reviews or feedback you provide are honest, accurate, and present a fair view
The Posted Materials do not contain viruses or other harmful code
The Posted Materials do not breach any applicable laws or regulations
License Grant
By uploading any Posted Materials, you grant to us (and our agents or service providers) a perpetual, irrevocable, transferable, worldwide, and royalty-free license (including the right to sublicense) to use, copy, modify, reproduce, and adapt any intellectual property rights in those Posted Materials. This allows us to use your testimonials, success stories, and feedback for marketing purposes.
Indemnity for Posted Materials
You indemnify Sara Simmonds / Impact Innovator OS and its personnel from and against all losses, claims, expenses, damages, and liabilities that arise from any claim by a third party that your Posted Materials infringe the intellectual property rights of any third party.
Right to Remove
We are not obligated to screen Posted Materials in advance, but we reserve the right to review and remove any Posted Materials at any time without explanation.
12. Disclaimer of Warranties
No Guarantees
We provide our services "as is" without warranties of any kind. We do not guarantee:
Specific business results or revenue outcomes
That our strategies will work for every business
Uninterrupted or error-free service delivery
That your business challenges will be completely resolved
Results Vary
Business results depend on many factors including your industry, market conditions, execution, and external circumstances beyond our control.
Past Performance
Client testimonials and case studies represent their experiences and results. Past results do not guarantee future outcomes.
13. Limitation of Liability
To the fullest extent permitted by law:
Our Liability is Limited To:
The amount you paid for services in the 12 months prior to the claim
Direct damages only (not indirect, consequential, or punitive damages)
We Are Not Liable For:
Lost profits, revenue, or business opportunities
Decisions you make based on our advice or strategies
Third-party actions (contractors, vendors, partners you choose)
Technical issues beyond our control (website outages, email delivery)
Your implementation or misapplication of strategies
Your Responsibility
You acknowledge that:
Business decisions are ultimately your responsibility
You will evaluate all advice in context of your specific situation
Success requires your active participation and execution
14. Indemnification
You agree to indemnify and hold harmless Sara Simmonds / Impact Innovator OS from any claims, damages, or expenses arising from:
Your violation of these Terms
Your business activities and decisions
Your infringement of third-party rights
Your misuse of our intellectual property
15. Third-Party Services
Our Website and services may integrate with or link to third-party platforms:
Calendly (scheduling)
Payment processors (Stripe, PayPal)
Email service providers
Social media platforms (LinkedIn)
We are not responsible for third-party services, their privacy practices, or their terms. You should review their terms independently.
16. Dispute Resolution
Informal Resolution
If you have a concern or dispute, please contact us first at [your email]. We will work in good faith to resolve the issue.
Governing Law
These Terms are governed by the laws of England and Wales.
Jurisdiction
Any legal disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Arbitration (Optional)
For international clients, we may agree to binding arbitration as an alternative to court proceedings.
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page.
For existing clients: Material changes will be communicated via email. Continued use of services after changes constitutes acceptance.
Your Options: If you disagree with changes, you may discontinue use of our services. Active client agreements will honor the Terms in effect at the time of purchase.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sara Simmonds / Impact Innovator OS regarding use of our Website and services.For specific programs, you may also sign separate service agreements that supplement these Terms.
20. Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce it in the future.
21. Assignment
You may not transfer or assign your rights under these Terms. We may assign our rights to a successor in the event of a business sale or merger.
22. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:
Natural disasters
War, terrorism, or civil unrest
Government restrictions
Pandemics or public health emergencies
Internet or technology failures
If a force majeure event continues for more than 30 days, either party may terminate these Terms by giving written notice to the other party.
23. Confidentiality
Confidential Information
Each party acknowledges that during the course of this relationship, they may have access to confidential information of the other party, including but not limited to business strategies, financial information, customer data, proprietary methods, and any other information marked as confidential or that would reasonably be considered confidential.
Obligations
Each party agrees to:
Keep all confidential information strictly confidential
Not disclose confidential information to any third party without prior written consent
Use confidential information solely for the purpose of the business relationship
Take reasonable steps to protect confidential information from unauthorized disclosure
Exceptions
The confidentiality obligations do not apply to information that:
Is or becomes publicly available through no breach of this agreement
Was known prior to disclosure
Is independently developed without use of confidential information
Must be disclosed by law or court order
Survival
This confidentiality obligation shall survive termination of these Terms for a period of 5 years.
24. Contact Information
For questions about these Terms, contact us:
Email: clientexperience@sarasimmonds.com
Website: www.sarasimmonds.com
----------------------------------------------------------------------------------------------
25. Acknowledgment
By using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Reviewed: January 6, 2026
Version: 2.1